I am a lead designer at USAA. I’m also cofounder of Pod 98, a company that makes apps.
Since 1997, it’s been my privilege to solve problems at the intersection of design, engineering, and product management.
USAA Member Service Portal
Lead Designer • 2017–2024
Updating designs and underlying infrastructure for the first time in 10+ years. Setting a direction for a unified approach across web and mobile apps. Aligning teams to more effectively support 130+ million monthly user interactions.
Kicking off next-generation technology to enable design systems at USAA. Delivering components and solutions derived from a holistic, product- and solutions-focused methodology. Supporting the journey with research, documentation, and training.
Leading qualitative research and design of information architecture for digital platforms. Bringing teams together across business areas. Building a React application for viewing and managing information architecture.
Overhauling website global navigation systems for the first time in 7+ years. Deploying all-new technology while also laying groundwork for next-generation design system. Delivering 24% year-over-year improvement in storefront performance.